JOBS: Facilities Officer at Equity Bank Kenya

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them of modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan, and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently, the Bank is seeking additional talent to serve in the role outlined below.

To manage the facilities maintenance and upkeep of banks’ building facilities and equipment across its network by ensuring SLAs, budget, and quality standards are met in accordance with the bank's procedures and policies.
 
Governance

• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance, and cost containment for all Facilities related activities.
• Ensure all Facilities related audits are conducted as per regulation and policy.
• Ensuring closure of all audit findings as per the annual Health & Safety and Energy Audits
• Ensure compliance with all regulatory legislation as applies to facilities management
• Implement and ensure compliance to OSHA Act and Bank’s Health & Safety Policy in liaison with the HSE Manager
• Maintain an audit-ready environment for both internal and external audits.
• Plan and coordinate safety inspections as required and ensures adherence to company key control policies.
• Carry out regular inspections of the premises, identify defects, and initiate measures to correct the defects.

Facilities Management Financials

• Develop and implement a cost-effective facilities management program including preventive maintenance and associated life-cycle requirements
• Minimize expenditures, maximize revenues and adhere to budgeted cost parameters.
• Payment processing for all repairs and maintenance costs.
• Develop and implement cost reduction initiatives
• Prepare annual Facilities budgets in conjunction with Facilities & Projects Manager.
• Reconciliation and production of the monthly payment run including outgoing/adjustment reconciliation and audit facilities-related accounts for certification prior to payment.
• Initiate and innovate green energy solutions for a sustainable environment and account for the monetary gains in the implemented initiatives.
• Undertake any other duty assigned from time to time.

Facilities Contracts

• Works with Facilities and Projects Manager to administer contracts execution/renewal program at least three (3) months before expiry and minimize delays in execution/renewals;
• Management of facilities services contracts and service level agreements. (Management of service providers in adherence to SLAs and contracts provided)
• Undertake a timely review of Contracts with Legal Department before execution
• Ensure 100% execution of contracts

Facilities Management Reporting/Internal Processes

• Organize and supervise maintenance and repair of facilities with associated equipment
• Conduct and document regular facilities inspections
• Periodic reporting on budgets vs expenses and monthly savings in respect to facilities
• Managing the Commercial Services Help Desk and providing monthly reports
• Works with Facilities and Projects Manager to complete monthly financial and facilities activity reports;
• Maintain an up-to-date Facilities Contracts database
• Observe and report on progress and completion of all works and associated snags as assigned and prepare post-occupancy evaluation reports
• Keep abreast with latest market trends and developments as relates to Facilities Management
• Ensures all facility's move-in/move-out paperwork is completed correctly and has been approved by the Facilities and Projects Manager.
• Support branch fit-out and refurbishment projects as requested

Stakeholder Engagement(Supply performance; Customer satisfaction

• Manages the preparation of all facilities related correspondence, including supplier performance communication
• Works with legal department and Property and Facilities Manager to execute Contract penalties as relates to Facilities Contracts where necessary
• Schedules site visits and stakeholder engagements regularly
• Enhance internal and external customer relationships and ensure the customer is satisfied with our support.
• Scheduling and implementation of internal and external stakeholders’ engagement through meetings, customer experience engagement, and branch visits.
• Monitor the performance of suppliers as per SLA and take corrective actions where necessary.
• Manage and mitigate associated risks to enable the organization to meet its obligations and maximize the business opportunity
• Conduct Regular snag checks to branches and vendor premises/warehouse as necessary.

Qualifications

• A university degree in an Engineering, Land Economics, Real Estate, or Construction related background
• At least three (3) years experience in a similar role in medium size organization.

Technical  Competencies

• Technical skills to effectively perform facilities management activities/tasks in a manner that consistently produces high-quality service.
• Knowledge and effective application of all relevant facilities management regulation, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
• Knowledge of national / county regulations: To comply with all relevant legislation to ensure effectiveness in the role.
• Knowledge of application software e.g. Project management application, excel, etc. - To create and maintain authentic, timely, and reliable records in relation to your duties. To take due care and attention when gathering, recording, and manipulating data.

Behavioral Competencies

• Negotiating skills- ability to negotiate lease terms to achieve the best value in the market within the relevant parameters
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable the development of open communication, teamwork, and trust that is needed to support performance
• Organization skills: ability to prioritize, plan, coordinate, work under pressure and without supervision.
• Teamwork and leadership skills: the ability to work independently while at the same time being an active team player.
• Personal Ethics: Must be honest and with a high level of integrity
• Able to make decisions, initiative, and innovation in executing work.
• Communication Skills- ability to resolve disputes amicably, meet deadlines, and professionally respond to queries and concerns
   

CLOSING DATE: 25TH MARCH 2022