JOBS: Partner Operations Analyst at Glovo
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
Your Work-life Opportunity
- Join us as a Partner Operations Analyst and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
- Partner operations are key for Glovo’s marketplace. We are looking for a Data Analyst (Partner Operations) who has data-driven objectivity while thinking outside of the box, in such a way that they carry out projects that seem impossible until they come true.
- You will be in charge of the operational excellence of our Partners from the moment they are onboarded on our platform while making sure we help them grow in a healthy way.
- Contribute to growth opportunities for small and medium enterprises seeking a foothold in the digital economy!
Be a Part Of a Team Where You Will
- Work with local team to solve some of the toughest problems facing e-commerce today - long delivery times, infrastructure issues, etc.
- Provide analytical support to local teams on challenges with store and restaurant performance and offer creative, high-impact solutions to tackle them
- Lead the implementation of processes to guarantee Partners operational excellence across cities and assess their impact
- Improve customer experience by reducing preparation and delivery time
- Own dashboards and build new tools to improve the visibility of metrics in the department
- Obsessively track the impact of our projects
- Understand local business needs, and put yourself in the skin of the Partners - understand who they are
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You Have
- Bachelor in Engineering, Maths or any technological domain
- Passionate about analytics: you enjoy deep-diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Knowledge in SQL
- Some experience in Python and JavaScripts is a plus
- Exceptional verbal and written communication skills (English is a must)
- Proactive, organized, and obsessed with details
- An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Experience Our Glovo Life Benefits
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Life & Work Insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
What You’ll Find When Working At Glovo
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance