JOBS: Payments Analyst at Absa Bank Limited

Job Summary

1. Delivering exceptional business performance through working as part of a team, which undertakes a wide range of processing and servicing activities.
2. Working closely with the team manager to influence the consistent achievement of agreed service level standards. 
3. Adhere to the standards set under Payments rules as per the current procedures and processes for documents examination.
4. Manage the document examination processes, ensuring that all documents are accurately and timely examined.
5. Ensure documents are handled as per bank procedures.
6. Provide leadership to the back office and customer-facing team members
7. championing a strong culture of performance development.
8. Sign off all documents examined up to approved delegated limit or foreign currency equivalent, or as may be allocated from time to time for all Payments transactions.
9. Team Leadership.

Job Description

Key accountabilities:

Accountability:  Business activities: 50%

1. Operational and Service.
2. Ensuring that processing of all instructions received is in accordance with set procedures.
3. Ensure that all system-related issues are escalated and resolved in a timely manner.
4. Action all customer recall requests, queries, and complaints received in accordance with procedures.
5. Checking, verifying, and authorizing all processed inbound payments, Pesalink transactions, and manual entries on various systems.
6. Receiving and allocating work, monitoring workflow within the team, and ensuring adherence to service level agreements (SLA).
7. Reconcile work delivery schedules against batches/ items in registers to check for accuracy, validity, and not posted/unauthorized payments.
8. Inspire and communicate to staff on the bank’s key objectives, goals, and policies.
9. Achieve individual operational performance targets and drive the achievement of team targets.
10. Achieve individual customer service targets (both internal and external) and enable the achievement of team targets by ensuring that team members work within relevant service level agreements.
11. A clear understanding of the team performance objectives – service level agreements and customer service targets.
12. Accurately record and update all data processed and ensure daily submission of MI accurately in order to reflect the status of workload.
13. Report issues and concerns as soon as possible to seniors/ team managers /Team Managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage.

Accountability:  People activities: 20%

1. Promote teamwork at Payments.
2. Provide ways and means of challenging the way we have always done our things. Challenge the status quo. Support an empowering climate within the team. Share knowledge, experience, best practice, and provision of constructive feedback as required and when necessary.
3. Support and adopt the implementation of change initiatives.
4. Participate in local events to support local needs, develop individual and team skills and raise Absa Bank Kenya profile in the local community.

Accountability:  Operational risk and rigor: 30%

1. Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
2. Understand your own role in the end-to-end processes, including applicable risks and controls.
3. Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
4. Report all risk events/incidents/issues using the defined process for my business area and proactively look for ways to improve the control environment by considering what could go wrong in the processes undertaken and how errors could be prevented help to understand why these happened and how to prevent them in future.
5. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework, and internal bank Policies and Standards. Understand and manage risks and risk events (incidents) relevant to the role.
6. Support Audits, and other reviews being carried out in the Centre and Support in timely closure of any issues picked during the reviews.
7. Carry out duties in alignment with the Bank controls processes and procedure manual.
8. Sound understanding of payment systems.
9. In-depth knowledge of operational risk and rigor requirements and standards applicable to the relevant processes and procedures.
10. Working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards, etc.
11. Comply with Operational risk and rigor in respect to protecting our people, customers, assets, and the organization.
12. Carry out snap-checks in a timely manner.

Education

1. Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)