Uproar As Co-operative Bank Reveals Charging Alert Fee on Customers

Angry Kenyans shared their disappointment with the bank with some stating that its customers need to shift to other banks where there are no extra charges implemented. 

According to sources, most of the banks in Kenya do not charge any SMS alert fee to their customers. The cooperative bank revealed that it charged Kshs. 42 on its customers just to receive the alert messages from the bank.

In a tweet shared by the Cooperative bank Kenya, Kenyans have made it go viral as they shared their opinion regarding its charges. Some Kenyans also went ahead to urge the bank to listen to the cries of their customers and drop the charges but no directive or reaction had been made by the bank.

Hi. We do charge for credit or debit alerts and the charge is kes 42 per alert. Thanks. ^KJ

— Co-op Bank Kenya (@Coopbankenya) January 3, 2023

Kenyans have also gone ahead to share some disappointment made to them by the bank. Here are some reactions made by Kenyans on the matter.

Coop bank is a crime scene. Had an executive Bank account some time back and had to close it...the only benefit you got was taking tea while waiting to be served, every other service was pathetic despite paying a premium monthly for the account.

— Kiach (@masterkiarie) January 4, 2023

Robbery at best!! This is that bank where after depositing money your account reads negative every once in a while without you actively transacting,cause of this shady charges!

— Lucky charm☘ (@muyeyelou) January 4, 2023

You guys always demean uganda but truth in ugandan banks this thuggery is not even close to possible. how can you charge me all that jst for me to see what i have kept in ur bank. daylight robbery. @Coopbankenya is not a bank it is a pyramid scheme in disguise

— Simba (@Simba_02) January 4, 2023